Rivveo Terms and Conditions

3.1 Account Creation

To access certain features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

3.3 Communication

By creating an account, you agree to receive communications from us related to your account and the Services. You can opt out of non-essential communications.

4.1 Subscription Plans

We offer various subscription plans as described on our website. The specific features, limitations, and pricing of each plan are detailed at www.rivveo.com and may be updated from time to time.

4.2 Payment Terms

For paid subscription plans, payment is due at the beginning of each billing period. We currently offer monthly billing for our Pro tier. Payments are non-refundable except as required by law or as expressly stated in these Terms.

We accept the following payment methods:

• Visa
• Mastercard

All payments shall be in British Pounds.

4.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. By subscribing, you authorize us to charge your payment method for the subscription fees for the next billing period.

4.4 Price Changes

We may change the fees for our subscription plans. If we do, we will provide notice at least 30 days before the change takes effect. Your continued use of the Services after the fee change takes effect constitutes your agreement to pay the updated fees.

4.5 Taxes

All fees are exclusive of taxes, which may be added to the fees charged to you. You are responsible for paying all taxes associated with your use of the Services.

4.6 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period. You will not receive a refund for the current billing period.

5.1 Our Intellectual Property

The Services and all content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Axamattic, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

5.2 License to Use Our Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your personal or internal business purposes.

5.3 Your Content

You retain all rights to the designs, prototypes, and other content you create using our Services ("User Content"). By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your User Content solely for the purpose of providing and improving our Services.

5.4 Feedback

If you provide us with any feedback or suggestions regarding the Services, you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use such feedback for any purpose without compensation to you.

6.1 Acceptable Use

You agree not to:

• Use the Services in any way that violates any applicable law or regulation;
• Use the Services for any unauthorized or illegal purpose;
• Attempt to interfere with, compromise the security of, or disrupt the Services;
• Attempt to access any other user's account or any non-public areas of the Services;
• Use any automated means to access the Services;
• Introduce any viruses, Trojan horses, worms, or other harmful material;
• Impersonate or attempt to impersonate Axamattic, an Axamattic employee, another user, or any other person;
• Engage in any activity that could disable, overburden, or impair the Services;
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the Services;
• Use the Services to create content that is harmful, offensive, or illegal.

6.2 Content Guidelines

You are solely responsible for all User Content you submit to the Services. You represent and warrant that:

• You own or have the necessary rights to the User Content;
• The User Content does not and will not infringe any third party's intellectual property rights or rights of privacy or publicity;
• The User Content does not contain any defamatory, obscene, offensive, or illegal material.

7.1 Third-Party Services

The Services may integrate with or contain links to third-party websites, services, or resources. We are not responsible for the content, products, or services on or available from those websites or resources. Your use of such third-party services is subject to their terms and conditions.

7.2 AI Integration

The Services integrate with AWS Bedrock to access Claude Sonnet 3.5 or other AI models. These integrations help power certain features of the Services. Your use of these AI-powered features is subject to the terms of service and privacy policies of these third-party AI services, as well as these Terms.

8.1 Data Storage

We store your data on servers located in the United Kingdom. By using our Services, you consent to the transfer and storage of your data to these servers.

8.2 Security Measures

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8.3 Data Backup and Loss

While we implement regular backups of our systems, you are responsible for maintaining backups of your own User Content. We shall not be responsible for any loss, destruction, alteration, unauthorized disclosure, or corruption of your data or User Content, except to the extent caused by our negligence.

8.4 Your Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. You agree to notify us immediately of any unauthorized access to or use of your account.

9.1 Disclaimer of Warranties

The services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the services will be uninterrupted, timely, secure, or error-free.

9.2 Limitation of Liability

To the maximum extent permitted by law, in no event shall Axamattic, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the services;
• Any conduct or content of any third party on the services;
• Any content obtained from the services; and
• Unauthorized access, use, or alteration of your transmissions or content,

Whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

9.3 Cap on Liability

In no event will our total liability to you for all claims arising out of or relating to the use of, or inability to use, the Services exceed the amounts you have paid to us for the Services in the twelve (12) months preceding the claim or £500, whichever is greater.

9.4 Exclusions

The limitations of this section will not apply to liability for death or personal injury resulting from our negligence or for any other liability that cannot be excluded or limited by law.

11.1 Term

These Terms will remain in full force and effect while you use the Services.

11.2 Termination by You

You may terminate these Terms at any time by cancelling your account and ceasing all use of the Services.

11.3 Termination by Us

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

11.4 Effect of Termination

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11.5 Data Retention After Termination

We will retain your data for a period of 90 days after termination of your account, after which it may be permanently deleted. During this period, you may request a copy of your data by contacting us.

12.1 Service Availability

We aim to maintain 99.5% uptime for the Services, excluding scheduled maintenance windows. Scheduled maintenance will be announced at least 48 hours in advance whenever possible.

12.2 Support

Support is provided based on your subscription tier:

• Starter: Email support with a target response time of 48 hours
• Pro: Email support with a target response time of 24 hours
• Enterprise: As defined in your Enterprise agreement

16.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

16.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or in relation to these Terms, including the validity, invalidity, breach, or termination thereof, shall be resolved by arbitration in accordance with the Rules of Arbitration of the London Court of International Arbitration in force on the date when the Notice of Arbitration is submitted. The number of arbitrators shall be one. The seat of the arbitration shall be London, England. The arbitral proceedings shall be conducted in English.

16.3 Negotiation Period

Before initiating any formal dispute resolution process, both parties agree to attempt to resolve any dispute informally for at least thirty (30) days from the date the dispute arises.

16.4 Exceptions

Nothing in these Terms will prevent either party from seeking injunctive relief in any court of competent jurisdiction to prevent immediate and irreparable harm or to protect its intellectual property rights.

20.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Axamattic regarding the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.

20.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

20.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Axamattic.

20.4 Relationship of Parties

Nothing in these Terms creates any partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and us.

20.5 Headings

The section titles in these Terms are for convenience only and have no legal or contractual effect.